Fleetwood RV/American Coach Service

All requests for service must be submitted in advance by June 5, 2010. Any requests for service made after June 5 or while on-site, can only be honored on a space-available basis.

We at Fleetwood RV and American Coach are sincerely gratified by our positive relationship with the Fleetwood Motor Home Association. The cooperation and communication we enjoy has fostered a mutually beneficial environment which we believe to be among the very best in the entire RV industry. Be assured that it is our intent to continue our full commitment to this relationship into the future.

In the spirit of this commitment and keeping balance with business prudence, we are constantly assessing our processes to ensure we are staying consistent with the goals for our rally service support. Consistent with the commitment and balance mentioned above, we are implementing the following guidelines for our rally service support process:

• Fleetwood/American Coach will provide on-site emergency service support. In an effort to make this service available to everyone, we must limit the support to two functional items per coach per event. All labor will be provided at no charge to the retail customer, compliments of Fleetwood/American Coach.
• All components replaced which qualify for supplier or Fleetwood/American Coach warranty will be provided at no charge to the retail customer.
• Although all labor will be complimentary, any components replaced that are not within either the supplier or Fleetwood/American Coach warranty term limitations will be provided at a cost to the retail customer, but at a significantly reduced pre-negotiated price. This special component pricing only applies to services provided at rally events.

As always, we appreciate your understanding and patience. We look forward to serving you for many years to come. We look forward to seeing you in DuQuoin!

» Download the Service Announcement and Form

DuQuoin State Fairgrounds, DuQuoin, Illinois

DuQuoin, Illinois is located on U.S. Route 51, one of the major north-south arteries of America. It is about 90 miles southeast of St. Louis, Missouri in the heart of beautiful Southern Illinois. Southern Illinois attractions surrounding DuQuoin include beautiful lakes, wineries, antiques, horse, hiking and biking trails, restaurants and more.

The fairgrounds itself includes:

• 30 Amp Electrical Service
• DuQuoin City Water
• Dump Stations
• Picnic Pavilions
• Beautiful Rolling Hills
• 6 Fishing Lakes
• Paved Roads for Biking and Walking

Frequently Asked Questions Download PDF

Registration

When mailing in the registration form are both pages needed?

Yes, if you are mailing in your registration, both pages of the registration form are needed. Please keep copies for your records

How do I make changes to my registration?

All changes should be made in writing and include your name and confirmation/ registration number.

E-mail - Please email your changes to mhevent@fleetwoodrv.com

Snail-mail - please send to: Fleetwood RV Rally, PO Box 31, Decatur, IN 46733

What is the cancellation policy?

If you wish to cancel your reservation for the FMA National Rally prior to June 1, 2010, a $35 administrative fee will be charged. Cancellations post-marked on or after June 1, 2010 will be subject to a $75 cancellation fee to cover non-parking related expenses.

All cancellations must be in writing and contain your confirmation/registration number.

E-mail: send your cancellation request to: mhevent@fleetwoodrv.com

Snail-mail - please send to: Fleetwood RV Rally, PO Box 31, Decatur, IN 46733

Will a packet be mailed to me?

In an effort to conserve resources, all communication will be done via email. 4-6 weeks prior to the rally, each attendee will receive an email with the schedule of activities, directions, and confirmation of arrival date. This information will only be mailed to attendees without email addresses.

No access to email prior to arrival? No worries... the most current schedule of activities and other information will be provided in your welcome packet upon arrival. Maps and directions will be available on www.fleetwoodrv.com/mhevent.

Parking

I want to park next to friends, is this possible?

Yes, however, you and your friends must arrive and enter the fairgrounds together in order to have spaces next to each other. Spaces are not preassigned and they will be filled on a first come-first served basis.

Is there an area that I may park and wait for friends before parking?

Yes, there is a holding area at the fairgrounds for you to wait, but no overnight parking is permitted. There are several campgrounds and Wal-Marts in the vicinity that may have overnight availability.

Do I need to unhook my towed vehicle before entering the Fairgrounds?

No, you will be able to unhook after you arrive at the holding area.

I'm a single and do not have a way to get my towed vehicle to the parking space if I have to unhook.

The parking crew will bring you back to the holding area after you have parked your coach to retrieve your towed vehicle.

Service

How do I schedule service for my motor home?

Service request forms are available at www.fleetwoodrv.com/mhevent; click on the service tab and download the form. All forms must be submitted no later than June 5, 2010.

Can I wait to arrive to make an appointment for service?

NO, please do not wait to inform us that you need service on your motor home. All requests for service must be submitted no later than June 5. Forms are available at www.fleetwoodrv.com/mhevent and click on the service tab.

I have a service appointment scheduled at the rally; do I need to move my motor home for my service appointment?

You will not need to move your coach for your service appointment. The service technicians will come to your camp-site at your appointment time. Please be available at your coach 30-minutes prior to your appointment time. Service is available for Fleetwood owners only.

Golf Carts, Scooters and other Vehicles

Can I bring my own golf cart?

Yes, you may bring and use your own golf cart, provided its operation is covered under your insurance. Please be aware that golf cart use is at your own risk.

Will there be golf carts available for rent?

Golf carts will be available to rent directly from the vendor. Please contact Sharon at 866.275.2742. The pricing is: $42.50 per day for a 2 passenger cart and $62.50 per day for a 4 passenger cart. Fleetwood RV is not involved with the rental of the golf carts and is passing this information as a service.

Can I drive my scooter around the property?

Yes, you can drive your scooter around the property. For gas scooters that are street legal, you must have a license and it must be insured. Gas scooters are not permitted in the buildings.

Electric scooters for mobility access will be permitted in the buildings.

Will there be scooters available for rent?

No, we will not have scooters available for rent.

Activities

Are there any activities planned in the early arrival days?

The golf excursion is the only activity that begins on an early arrival day - June 25th. Since the golf excursion begins in the morning, participation requires arrival on June 24th.

Where is the golf tournament?

Red Hawk Golf Club and the $49 fee will include your entry fee, cart, lunch and a souvenir hat. Transportation to the golf course is not provided however, we will try to match you with another driver once you get to DuQuoin. Maps will be provided at the fairgrounds. Please bring your own clubs.

Where will the main activities be located?

The vendors, coach display and meals will be located in the Southern Illinois Center at the southeast side of the fairgrounds.

Entertainment will be in the covered grandstand.

Seminars will be located in several buildings; maps and schedules will be available on-site.

How will I know when events are scheduled?

Please continue to check back on the website www.fleetwoodrv.com/mhevent for updates. In addition, a schedule of activities will be sent via email to all attendees 4-6 weeks in advance of the rally.

Will there be activities for children?

Yes, there will be scheduled activities for the children - more information to follow on the website www.fleetwoodrv.com/mhevent.

General Information

May I drive my vehicle to the Southern Illinois Center?

Yes, you may drive your vehicle to the Southern Illinois Center area any time you desire. We encourage you to use the trams if possible.

Will there be a shuttle available?

Yes, trams will be available and a schedule will be available on site.

What is the physical address for the fairgrounds?

DuQuoin State Fairgrounds
655 Executive Drive
DuQuoin, IL 62832

Dear Rally Attendee:

We are excited that you will be joining us for the 2009 Fleetwood Motor Home Association National Rally in Gillette, WY. Please review the following information as it will help you with your travel plans to Gillette.

Check In/Out

You may check-in between the hours of 9:00am and 4:00pm on your assigned arrival day. Early arrival camping-fees are $20 per day.

Parking Instructions

There are no pre-assigned parking spaces. If you wish to park next to a friend, please arrive with that friend. We are unable to make advance parking arrangements. The parking pass included in this packet is for your coach, and should be place in the lower driver-side windshield before you arrive so parking volunteers will recognize you. A staging area is available on-site for you to wait and meet a friend you wish to park with; you may NOT park over night in the staging area.

Tow Vehicles & Trailers

The parking volunteers will direct you to the location where tow-vehicles can be unhooked. Towvehicles do not require a parking pass during the rally. There is a parking area available where trailers can be stored; ask a parking volunteer about the option best-suited to your situation.

Name Badges

Your name badge is required for entry into all FMA events during the rally. Badges will be included in your welcome packet. If your badges are not in your packet, we need more information from you; please visit us at the registration desk at your convenience.

Registration / Information Desk

A registration/information desk will be set-up inside the Wyoming Center near the main entrance. You may pick up your badges welcome bag here.

Registration Desk Hours

Friday, June 26 1pm - 5pm
Saturday, June 27 9am - 4pm

Information Center Hours:

Sunday, June 28 9am - 4pm
Monday, June 29 11:30am - 4pm
Tuesday, June 30 9am - 2pm

Personal Mail Address

If you would like to have personal mail delivered to Gillette, please send it to: USPO, General Delivery, (Your Name), Gillette, WY 82716. The Cam-Plex does not receive personal mail.

Time Zone

Gillette, Wyoming is in the Mountain (MST) time zone.

Cam-Plex Facility

For more information on the rally grounds, please visit www.cam-plex.com.

Emergency Contact Information

It is important that we have your emergency contact information on-file. If you did not provide us this information when you completed your registration, please visit us at the registration desk. Your parking pass also includes a space for an emergency contact number to call if there is an emergency with your coach.

Kids Activities

Kids can enjoy two separate days of interactive fun. In conjunction with the Ice Cream Social sponsored by Spartan Chassis, at 2pm on Sunday kids of all ages can enjoy interactive carnival games inside the Wyoming Center. And then on Monday, during the General Membership meetings, kids of all ages can enjoy inflatable games and jumpers in the plaza behind the Wyoming Center. Inflatable activities will be available from 9am until 12 noon on Monday.

Free Wi-Fi

Join us in the Wyoming Center display area and enjoy free wireless internet!

Dog Park Area

Dog owners and their canine family can enjoy the off-leash dog park located on the east side of the camp-site area. Please remember to pick-up after your pets.

Morning Walk

Starting Sunday, June 28, the Cam-Plex will host a 30-minute walk each day; meet Jori at the main entrance of the Wyoming Center at 7am to get your exercise before breakfast.

Cancellation Policy

If you wish to cancel your reservation for the FMA National Rally prior to June 15, 2009, a $25 administration fee will be charged. Cancellations after June 15, 2009 will be subject to a $70 cancellation fee to cover non-parking related expenses. All cancellations must be done in writing. Forward your cancellation request to: Fleetwood RV Marketing, P.O. Box 7638, Riverside, CA 92513-7638, Attention: RV Rally.

If you have any questions regarding the 2009 FMA National Rally, please do not hesitate to contact us at rvmarketing@fleetwood.com.

We look forward to seeing you in Gillette!

Dawn Fann
Event Marketing Manager
Fleetwood RV

Ron Haworth
Rally-Master
Fleetwood MotorHome Association

» Download Attendee Introduction Letter (PDF)

From I-90 East/West

Exit 129 - Turn South onto Garner Lake Road. You will cross railroad tracks at the intersection of Hwy 14-16; continue through the intersection. Proceed to the Cam-Plex entrance sign and turn left onto Indian Paint Brush Drive, signs and guides will direct you to where you will unhook your tow vehicle, receive your welcome packet, and be parked.

From Hwy 59

Upon approaching Gillette, go to the second lighted intersection which is Garner Lake Road. Turn right onto Garner Lake Road. Continue North to the Cam-Plex and turn right onto Indian Paint Brush Drive, signs and guides will direct you to where you will unhook your tow vehicle, receive your welcome packet, and be parked.

If you wish to park next to a friend, please arrive with that friend. We are unable to make advance parking arrangements.

» Download Driving Directions (PDF)

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